Frequently Asked Questions
About Easy Expense
What is Easy Expense?
Easy Expense is a mobile app that helps you track expenses conveniently
and efficiently. As a personal and business expense tracker, our receipt
scanner transforms receipts into digital expenses. You can also link your
bank account to sync, track, and categorize bank transactions.
Once
your expenses are added, view a summary or create custom reports with your
cloud-stored expenses. Or export your itemized expenses straight to your
tax accountant when tax season comes.
Who We Are
Demonstrated history of helping mobile app startups improve their products and revenues as a growth engineer. Always focused on building things people actually use. Solo coded an Android app with 100,000+ users while still in high school.
Our Mission
Easy Expense aims to solve one of the many pain points for individuals and businesses: tracking expenses. We want to provide a reliable and user-friendly expense-tracking solution to help small businesses, freelancers, and independent contractors reduce tedious manual data entry and maximize their tax deductions. With the highest accuracy and security possible, our users can trust the information they receive from our platform.
Our Location
Easy Expense is based in the United States (401 E 8TH ST STE 214 PMB 7863, Sioux Falls, SD 57103) with the team remotely working from US & Canada.
Subscription
How do I cancel my subscription?
Here are a few ways to locate your subscription to cancel it:
1. In the app, tap the gear icon (top-left) ➜ "Manage Subscription" (opens your app store subscriptions)
2. Through the Google Play Store (Android)
3. Through the Apple Store (iOS / iPhone)
What happens when my subscription expires?
Although you'll lose access to premium features, you can always access and export your data.
What's your refund policy?
You can always get a hassle-free refund for your subscription through the
app store if you aren’t satisfied.
For
Apple users, refund the subscription within 90 days of
purchase. As Apple does not let us process your refund, click
here for their
refund instructions.
For Android users, refund
the subscription
here
within 48 hours of purchase. If it’s past 48 hours, please contact us for
a refund.
Data Security
How is my data backed up securely?
All your data is synced to the cloud storage. After creating an account, you can access your data from different devices at any time. We use the same encryption technology used by banks and financial institutions. Our servers and your data are hosted on top-tier cloud providers. The industry's best tools are also used to operate the app securely.
What about data privacy?
Your data belongs to you, which is only accessible using your signup credentials. We do not sell or share your data with 3rd parties. However, we use anonymized aggregated data to improve the service we provide. Check our Privacy Policy for more details!
Tracking Expenses
How can I keep track of business expenses?
You can track business expenses as a team or as an individual. As the team
owner, assign roles to control who can view & manage team expenses.
When creating expenses, you can customize the category, vendor, payment
method, or description.
After your team logs their expenses,
organize or create custom reports with the expenses. These shareable
reports are available in CSV & PDF formats that you can manage through
Excel, Google Sheets, and other spreadsheet software.
Can I download all my receipts and expenses?
You can download all of the receipt image files or download them as a report PDF, along with your expense data.
Can I see a summary of my expenses?
We have a visual summary screen and summary reports so you can view your spending over a certain time period - month, quarter, or year.
How is mileage tracked as an expense item?
Mileage is currently tracked by manually entering a start and end location to log a trip. You can create a custom mileage report specifying the trip details with the associated miles, gas, parking, and toll expenses.
Support
How do I contact support?
If you have any questions or issues, the best way to contact us is through in-app support. In the app, tap the message icon on the top left to send us a message. Including any details or screenshots will help us resolve issues quicker.
If in-app support is not possible, please email us at support@easy-expense.com
Do you have phone support?
We do not have phone support at this time.